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Solution Analyst



United States · Remote
Posted on Monday, April 29, 2024

About the Role

We are looking for a Solution Analyst to join the Lexer team. As a Solutions Analyst, you will collaborate with the wider team in crafting technical requirements for sophisticated data projects. You will play a key role in analysing customer data to determine fit, quality, and compliance, as well as working with internal and external project teams to ensure that all requirements are met on time and to the agreed scope.

What is the role?

Technical Data Design Through customer requests or Lexer recommendations, analyze and interrogate customer data to determine the right solution and scope of work to achieve the desired outcome for our customers. Collaborate with the client and their technical teams and vendors to compile data to assess actual needs and capability through a variety of data analysis tools. Partner closely with the Customer Success Team throughout the technical design process, providing regular updates on progress to ensure transparency.

Data Documentation Build a comprehensive documentation package while simultaneously testing, manipulating, and interrogating the data. Creates a highly detailed data design and scope of work, noting inclusions and exclusions and design implications to help assign time, resources, and cost for the actual build and implementation, which could be used as an appendix to a customer contract.

Supporting Engineering Team on Successful Project Implementation Engage and support The Data Engineering team at the beginning of the project, implementation process by delving into the build as necessary by navigating risk and difficulty as well as hands-on support and guidance to ensure the team’s success.

Cross-Functional Team Support Play a support role for the Sales, Success, and Product Teams to provide the technical and functional knowledge for client solutions, and work closely with the Success Team to identify where Lexer could grow the account more with different solutions.

Project Prioritisation and Management Fully engage in communication through scheduled, ad-hoc, and in-person meetings, virtual meetings, email correspondence, or phone calls to establish an open line of communication with the Success Team, Data Engineering Team, the client teams, and other vendors, before, during and even after original project deployments are complete.

What are we looking for?

  • You can cut through the complexity and ‘noise’ of data problems quickly to identify practical solutions. Can adapt to differing customer technology stacks and rapidly understand how they interface with Lexer technologies
  • You are an excellent communicator, who can bridge the gap between customer needs and technical requirements
  • You are trustworthy, accountable, and commercially astute
  • You’re keen, quick & organised
  • You thrive in a diverse environment
  • A skilled team player, who enjoys collaboration, brainstorming, and providing training and coaching opportunities

For this role, you will have:

  • 4+ years of technical experience with databases, technical analysis, programming, etc.
  • 3+ years experience working in a data business, working with diverse data-related technical projects.
  • An analysis background in a technical realm such as a business analyst or data analyst.
  • Knowledge of relational data and data storage concepts and formatting standards.
  • Proven experience estimating design and implementation efforts and risks associated with a brief a plus
  • A fundamental commercial understanding of data usage in an enterprise environment (marketing, personalization, etc.)
  • Demonstrated strong interpersonal and communication skills to develop and maintain relationships with customers and colleagues
  • Strong organization, critical thinking, problem-solving, and attention to detail.

What are the perks

  • 4 weeks paid vacation company-wide per year. Extra paid vacation during an enforced shutdown between Christmas and New Year.
  • US$1,000 per annum external training budget for every Lexi.
  • Tax-free signing bonus of US$500 to spend on cool stuff for your home office

About Lexer

Lexer helps brands and retailers drive incremental sales.

We do this by providing data, software, and services that deliver an enriched customer view and all the tools required to genuinely understand and engage with customers at every stage of their journey, online and offline. With extensive, cross-functional experience in retail, technology, and advertising, our team has the talent and insight to build innovative products and provide exceptional service with a human touch.

We value team members who are:

🤓 Sharp 👯‍♀️ Dependable 💪 Proactive 📈 High-value ❤️ Caring 👩‍🎤 Playful

We are a private Australian-founded company with a team of 90+ across Melbourne, Sydney, Vietnam, Singapore and the USA working with about 200+ brands in Australia, Asia, and the USA.

We're growing fast, so reach out soon to join our values-driven, life-friendly team for the opportunity to do your best work.

Lexer is an equal-opportunity employer

At Lexer, we believe in bringing your whole self to work. We don't just accept difference, we love and celebrate it. We make hiring and employment-related decisions based on a person's experience, qualifications, performance, and passion.

We celebrate all cultures, linguistic backgrounds, abilities, races, genders, sexual orientations, as well as family and carer responsibilities. We do not discriminate against any candidate or employee for these reasons or for any other reason protected by law.

Some roles are subject to a background and criminal history check, where this is a security requirement. Any information we collect about you is subject to Lexer's Privacy Policy https://lexer.io/privacy-policy/

We encourage all applicants to apply, including those seeking flexible working options. We will consider requests for flexible work options wherever reasonably possible.