About Lark

At Lark Health, we’re leading the way into a new era of cardiometabolic care, leveraging advanced AI techniques–including deterministic and generative models–to provide scalable, affordable, and compassionate care. We help our healthcare partners manage over 30 million lives and prevent conditions like obesity, hypertension, type II diabetes, and behavioral health. Our platform delivers real-time personalized counseling and health monitoring for each patient. By providing compelling and actionable insights, we empower every user to live happier, healthier lives. Come join our team!

The Role

Lark is looking for an Account Manager with experience managing day-to-day relationships with large Health Plans and Employers. The Account Manager should have the ability to understand and balance the business priorities of Lark and our clients. The role requires the ability to be consultative, manage client inquiries to resolution, and is accountable for core service delivery for Partners, working cross-functionally with operational and technical areas within Lark. The Account Manager proactively reviews performance metrics to promote client satisfaction, profitability, and retention.

What You’ll Do

• Communicate with Partners and client groups to respond to inquiries and requests to ensure their needs are understood and met, including communicating appropriate timelines

• Utilize technology, tools, processes, and resources to anticipate and exceed clients needs and expectations

• Work collaboratively with various internal Lark teams to ensure timely resolution to inquiries and partner/client contractual requirements are met

• Liaison between Lark internal teams and Partners/clients

• Deliver Partner and client-level reports

• Build and maintain strong client relationships

What You’ll Need

• Excellent communication skills and interpersonal skills

• Experience in the health-tech industry serving Health Plans and/or employer groups

• Ability to manage multiple competing priorities

• Ability to work creatively and analytically in a problem-solving environment

• Strong organizational skills

• Experience in B2B or B2B2C Account Management/Customer Success

• Healthcare industry technology experience is preferred

• Up to 25% travel

Working at Lark

Lark operates as a remote organization, requiring all employees to reside within the United States. The specific salary offered to a candidate will depend on various factors, including their location, job level, and verified job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for additional compensation, such as participation in a bonus program and stock awards, where applicable.

Lark is an Equal Opportunity and Affirmative Action Employer. We believe that diverse teams foster innovation and add to our mission-driven culture. We strongly encourage people from underrepresented groups to apply.

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