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Vice President, Account Management



Sales & Business Development
United States · Remote
Posted on Wednesday, May 29, 2024
About Lark
Lark is the world's largest A.I. healthcare provider, contracted to manage 30M+ patients living with or at risk of chronic disease. Lark is a companion app on the user’s phone providing real-time coaching, guidance, and health insights to users. We are on a mission to disrupt the healthcare industry and make the world a healthier, happier place. Come join our team!
The Role
Lark is seeking a Vice President, Account Management to join our team. As a member of our leadership team you will own customer relationships, leveraging the client success team to drive strategic partnership and capitalize on expansion opportunities. In this role, you will work closely with the Chief Growth Officer to ensure customer satisfaction, expansion, and client retention.
What You’ll Do
  • Oversee the financial performance of the Account Management function, including revenue forecasting, budgeting, and expense control
  • Boost revenue through strategic contract negotiations, pricing strategies, and efficient account management; collaborate with marketing to enhance revenue via user enrollment and engagement
  • Act as the executive contact for all clients, ensuring proactive communication, timely responses, and exceptional service delivery
  • Gather actionable client insights to influence product development and effectively communicate the product roadmap to clients
  • Establish ambitious and achievable goals and KPIs for the team, monitor performance, and drive accountability
  • Recruit, onboard, and nurture top talent within the Account Management team, promoting a culture of mentorship, growth, and career advancement

What You’ll Need

  • Strong understanding of the healthcare industry to include health plans, Pharmacy Benefit Managers, and employer-sponsored health programs
  • A proven track record of exceeding expansion and renewal targets
  • Proven experience leading, organizing, and directing multiple teams, with the ability to go deep into the details while serving as player/coach
  • Ability to work creatively and analytically in a problem-solving environment
  • Strong leadership acumen with a proven track record of leading teams in the digital health or healthcare industry
  • Excellent communication, negotiation, and interpersonal skills, with the ability to influence key stakeholders and build strategic partnerships
  • Willingness to travel 10-20%
Working at Lark
Lark offers the option to work remotely in the United States. U.S. Salary Range: $182,480 - $267,300 plus bonus incentives. The salary offered to a selected candidate will be based on several factors, including location, level, and will vary depending on confirmed job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as a stock award program, as applicable. The company is headquartered in Mountain View, CA.

Lark is an Equal Opportunity and Affirmative Action Employer. We believe that diverse teams foster innovation and add to our mission-driven culture. We strongly encourage people from underrepresented groups to apply.