About the Company

Cover Genius is the global infrastructure for embedded protection. Active in over 60 countries and all 50 US States, we protect the customers of the world’s largest digital companies, including Klarna, Revolut, Stripe, Priceline, Agoda, Booking.com, Turkish Airlines, Tongcheng Travel, eBay, and Uber, with seamless, end-to-end experiences. Cover Genius has protected more than 73M customers globally across 240M policies with USD $3.2BN in gross written sales.

Coming off a stellar year with 40% YoY revenue growth and a recent $100M capital raise, putting our valuation at $1.9BN, we are accelerating into our next phase of growth. As part of our team, you’ll help drive our AI-first roadmap, developing hyper-personalization engines, agentic distribution, and automated claims infrastructure, while building the scalable technology powering the fast-growing $70B embedded protection market.

Our people are: Accountable, customer-obsessed, collaborative, driven

Our people are not: Passive, defensive, siloed, hesitant

About the Role

As a Workplace Operations Specialist on our Workplace Operations Team, you will bring our purpose to life by working at the very heart of our business as an innovator across all administration and service areas relating to our business operations and offices. You will be responsible for overseeing daily office operations, managing facilities, coordinating workplace services, and carrying out key operational tasks to support business needs. From supporting marketing events to reconciling T&E receipts and reviewing procurement requests, you will collaborate with cross-functional teams to optimize processes, maintain a safe and welcoming work environment, and support overall company operations.

To drive success in this role, you bring strong organizational and interpersonal skills, basic hands-on knowledge of operating AV systems and workplace applications, and a proactive, collaborative, team-first mindset.

As the Workplace Operations Specialist, you will:

• Build and maintain strong relationships with key stakeholders across the organization.

• Oversee day-to-day workplace operations, service offerings, and office environments.

• Manage vendor relationships and performance to ensure seamless service delivery.

• Own and monitor the workplace operations budget for your specific location.

• Assist with T&E reconciliation, employee follow-ups, and expense processing.

• Support company procurement activities and vendor onboarding.

From managing day-to-day facility operations to executing strategic workplace initiatives, your work will directly shape how our offices feel and function. Whether streamlining internal processes, supporting workplace safety, ensuring compliance, or jumping in to assist business needs, your impact will be felt across our hubs. Regular collaboration with team members and office leadership will be key to keeping our work environments safe, compliant, productive, and reflective of our vibrant culture and commitment to excellence.

Key Responsibilities

Workplace Administration

• Maintain workplace organization, space planning, and seating layouts.

• Manage office and kitchen supply inventories, as well as general operational asset tracking.

• Handle incoming and outgoing mail, deliveries, and courier packages.

• Provide general administrative support to ensure the smooth, day-to-day running of the office.

• Serve as the primary point of contact for workplace-related inquiries and address employee concerns promptly.

• Coordinate lunches, catering, and internal office events.

• Facilitate office tours, welcome orientations, and equipment distribution during new employee onboarding.

• Manage equipment collection, return processing, and badge/access deactivation during offboarding.

• Monitor and manage the local office operational budget, driving cost-effective solutions for supplies, utilities, and vendor services.

Facility Management

• Oversee meeting room bookings, calendar management, room setups, and basic AV support.

• Ensure overall workplace cleanliness, organization, and facility maintenance standards.

• Manage security systems, badge creation, and access control protocols.

• Establish strong, positive working relationships with property management and external vendors.

• Ensure the workplace complies with local health, safety, and environmental standards.

• Implement health protocols as needed and support workplace wellness initiatives.

Procurement & T&E

• Review, track, and process purchasing and procurement requests.

• Assist with T&E expense reconciliation, receipt follow-ups, and month-end financial close support.

• Provide documentation and support during internal and external audit requests.

Social Responsibility

• Assist with the planning and execution of office sustainability initiatives.

• Support community outreach programs (e.g., CG Gives), including charitable research, volunteer days, and fundraising events.

Event Management

• Help secure event venues, catering, audiovisual support, and decorations as needed.

• Plan and organize team-building activities, social hours, and seasonal celebrations.

• Assist with overall event logistics, planning, and execution.

• Liaise closely with the Marketing Team to support regional or office-hosted marketing events.

• Perform other duties and ad-hoc projects relevant to the role as needed.

What You Will Bring

• 4+ years of experience in office management, facilities management, or related workplace operations roles.

• Bachelor’s degree in a relevant field (or equivalent practical experience).

• Proven experience managing competing priorities while delivering high-quality work in a fast-paced environment.

• Strong adaptability, resourcefulness, and quick-thinking problem-solving skills when plans change.

• Experience collaborating effectively with cross-cultural teams, supported by excellent communication skills.

• High attention to detail, flexibility, and an innovative, out-of-the-box mindset.

• Solid understanding of workplace health, safety, emergency, and security protocols.

• Demonstrated ability to manage local operational budgets and negotiate effectively with vendors.

What You Will Have

• Proactiveness: Ability to anticipate operational bottlenecks or disruptions and implement preventive solutions.

• Problem-Solving & Adaptability: Quick to resolve unexpected issues and pivot to meet evolving workplace needs.

• Resilience: Maintains a positive, solutions-oriented attitude, especially during high-volume or challenging situations.

• Communication & Stakeholder Management: Skillfully liaises between employees, leadership teams, building management, and external vendors.

• Customer Service Orientation: Views employees as internal customers and is passionate about delivering an exceptional workplace experience.

• Analytical Thinking: Capability to assess complex operational scenarios, streamline processes, and drive effective cost controls.

• Please note that this is a fully on-site position requiring 5 days a week in the office, Monday through Friday.

🤔 Why Cover Genius?

At Cover Genius, we create magic by turning the archaic into the extraordinary. We take one of the world’s oldest and most complex industries and reinvent it with world-class technology. Cover Genius doesn’t just disrupt legacy insurance; we make the impossible feel effortless. Our operating principles guide our mission:

• Make today matter: We deliver with urgency and excellence. We act decisively, move with intention, and hold a high bar.

• Act with accountability: We own our commitments and take pride in delivering results that move us forward.

• Grow together: We are a collective of curious minds. We learn from wins and setbacks, share knowledge generously, and elevate each other every day.

• Inspire Each Other: We push each other to think bigger and pull together to go further.

• Champion Our Customers: We lead with empathy and center the customer, turning complex disruptions into seamless moments of trust.

• Flexible Work Environment - Our teams are hybrid. We work from home on a Wednesday and Thursday and attend the office on Monday, Tuesday and Friday with flexibility around start/finish times.

• Don't just take our word for it - hear about our culture straight from our people here: story time.
  

Ready to make an impact? If you’re looking for a place where you’ll be challenged, trusted, and empowered, we’d love to meet you.

The Legal & Privacy Stuff

Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

By submitting your application, you acknowledge that we may collect, store, and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full Privacy Policy.