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Customer Success Manager



Sydney, NSW, Australia
Posted on Friday, May 3, 2024

About Ofload and our mission

At Ofload, we're at the forefront of digital freight services, empowering businesses to build efficient, flexible, and sustainable supply chains. Our mission is to achieve zero waste in trucking by digitising the transport industry.

Every day in Australia, around 30% of trucks travel empty and a further 50% are idle amounting to mass inefficiency and harmful environmental impacts.

Since 2020, we've successfully removed over 5 million empty kms from Australian roads. Our customer base has expanded to over 250 businesses, and we proudly support small business carriers by connecting them with household brands like Asahi, Metcash, and Noumi.

As part of our sustainability commitment, we partnered with Trace to measure, reduce and offset our scope 1, 2 and 3 emissions, actively working to minimise our own environmental impact.

In 2022, we propelled our growth through the strategic acquisition of a Melbourne-based logistics company, and raised $60m in Series B funding. Notably, we were recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

Fast forward to 2023, Ofload was named a Deloitte Tech Fast 50 Company in Australia, and secured the 4th spot on the LinkedIn Top Startups List 2023. And here's the exciting part – we're just getting started!

We are looking to grow our team and welcome people excited by the opportunity to transform the logistics industry. If you're ready to be part of a dynamic team driving change, join us on this incredible journey!

About the role

This newly created role sits within our commercial team (Growth), which is an essential part of the future growth success of Ofload. We focus on sharing our technological capabilities with freight owners throughout Australia and bringing innovation to their supply chain. You will be accountable for maintaining and upselling the current customer portfolio and driving the share-of-wallet strategy.

Applications will close 18th May 2024.

Further detail on what you will be accountable for

  • Contribute to the growth of Ofload’s client portfolio, continually seeking opportunities to grow our business, with a specific focus on share of wallet growth
  • Build strong ongoing relationships with our clients at all levels of their business, understanding their pain points and ensuring their needs are met.
  • Client Management - Manage allocated portfolio of customers, manage MBRs, QBRs and build joint development plans to grow the business.
  • Engage in critical analysis of our client engagements, offer insights and propose strategies to improve performance.
  • Interpret Ofload’s growth strategies, and work collaboratively with the product and operational department to achieve this.

What you will bring

  • You are a farmer, with a strong track record of proactively building and maintaining relationships across small and large client accounts.
  • Excellent verbal and written communication skills, capable of communicating with audiences at all levels with impact.
  • You have B2B account management experience in the supply chain space.
  • You are passionate about the industry and solving challenges in the supply chain space.
  • Proven creative problem-solving approach and strong analytical skills.
  • You have a strong sense of ownership, tenacity and commitment.
  • You are adaptable to work in a startup environment where things change quickly!

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

  • Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
  • Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
  • Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
  • Annual learning and development budget to support your professional growth
  • Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQ.

We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.